Infos to know

How do I know what size skis I need ?

Our team in store will choose the correct size for you using the information you supply in your booking: your height, age, skill level, weight and the type of skis or snowboard you wish to hire. If you want a particular size, please let us know by replying to the e-mail confirming your order.

Are ski poles included in the cost ?

Yes of course ! Sticks adapted to your size will be given by our teams for all ski rentals.

Is it possible to hire boots on their own ?

Yes, you can hire boots online. Send your request by email.

Do you rent out snowshoes ?

We propose the booking of snowshoes on our website.

Do you rent out just skis or snowboards (without boots) ?

Yes, just uncheck the box marked “boots” when adding your order to the basket.

We’re a large group (8 people or more) how can you help us ?

From 8 people, a single group price may apply. To facilitate your booking, please complete the contact form. Our "Event Manager" will contact you.

What forms of payment do you accept ?

Online, you can use ("Visa", "Mastercard", "American Express" or "Paypal"). You can also pay in store.

What happens if we need to change the hire dates ?

For any changes contact Customer Support.

What happens if we get something wrong in the personal details (age, weight, height, skill level) ?

These details allow us to set the safety releases on your equipment, so they’re ready on arrival. The best thing to do is contact Customer Support.

Can we collect our equipment the evening before our first ski day?

Yes of course, depending on equipment return by prior clients and the regular servicing and maintenance of our winter sports equipment. If equipment is available in the category you have ordered, you can collect it from 15h30 the evening before hire is due to begin, at no extra charge! Our teams will do their utmost to make your equipment available at the earliest possible moment, so you can make the most of the pistes from the very start of your holiday. To make things easier on your first day, don’t forget to check the location and opening times of your chosen shop on www.myski.shop.